Welcome to JewelDirect

Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our jewelry and services

We use only the finest materials including 14k and 18k gold, sterling silver, and genuine diamonds and gemstones. All our pieces are crafted with attention to quality and durability.

Yes, we offer custom jewelry design services. Our skilled artisans can create unique pieces based on your specifications and preferences. Contact us to discuss your custom jewelry needs.

We offer a 30-day return policy for unworn items in their original condition. Custom-made pieces may have different return terms. Please contact us for specific return information.

Yes, we provide professional jewelry appraisals for insurance and certification purposes. Our certified appraisers can evaluate both pieces purchased from us and external jewelry.

Regular cleaning and proper storage are key to maintaining your jewelry. We recommend professional cleaning for valuable pieces and provide care instructions with each purchase.